Customer Service Survey « Springfield District Veterinary Clinic

Customer Service Survey

We would appreciate your feedback and input into the service we give to you and your pet!

1. All staff members were courteous and helpful from my frst point of contact on the phone
2. Staff looked after myself and my pet exceptionally well
3. Staff provided 'kind and sensible service' every step of the way
4. The Veterinarian gave me all the information I required regarding my pet's condition and treatment
5. The initial estimate refected the fnal account costs for my pet's treatment
6. I was attended to promptly
7. My overall experience at SDVC was positive
8. Please give the name(s) of any of our staff who you would like to commend
9. If we fell short in meeting your expectations of service, could you please describe the situation?
10. As a result of your experience with us, what service-related improvements can you recommend?
11. My overall experience at SDVC was positive

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